1. Our Commitment to Privacy
Enkindle Consulting Pty Ltd (“Enkindle”, “we”, “our” or “us”) is committed to protecting the privacy of the personal information we collect and handle. We have developed this Privacy Policy to explain our privacy practices and how we manage personal information collected through our business activities. This Privacy Policy has been developed to provide transparency about how Enkindle Consulting collects, uses, stores and discloses personal information as part of our business operations.
2. What Personal Information We Collect
The personal information we collect depends on how you engage with us but may include:
- Name
- Organisation
- Position title
- Email address
- Telephone number
- Postal address
- Billing and payment information
- Information provided in enquiries or correspondence
- Registration details for events, webinars and workshops
- Survey responses and feedback
- Information relating to projects or consulting engagements
- Website usage information collected through cookies and analytics technologies
Where practical, you may choose not to provide personal information, however this may limit our ability to provide services or respond to your enquiry.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Contact us by phone or email
- Complete a form on our website
- Subscribe to newsletters or updates
- Register for a webinar, workshop or event
- Download publications or resources
- Participate in surveys or consultations
- Engage us to provide consulting or project services
- Communicate with us during the course of a project
- We may also receive personal information from organisations that engage Enkindle Consulting on your behalf or where you are nominated as a contact or attendee.
4. How we use personal information
We collect personal information so we can:
- Deliver consulting, advisory and project services
- Manage client relationships
- Register and administer workshops, webinars and events
- Communicate with participants before and after events
- Provide requested information and resources
- Respond to enquiries
- Prepare proposals, contracts and invoices
- Improve our services
- Conduct research and evaluation activities
- Meet legal and contractual obligations
- Develop industry reports, benchmarking, research and sector insights using de-identified or aggregated information where appropriate.
- Send information about our services, events, publications and other offerings that may be relevant to you.
You may opt out of receiving marketing communications at any time by selecting the unsubscribe option in our emails or by contacting us directly.
5. How We Share Personal Information
We do not sell or rent personal information.
We may disclose personal information where reasonably necessary to deliver our services, including to:
- Employees and contractors working on behalf of Enkindle Consulting
- Delivery partners
- Subject matter experts
- Facilitators and presenters
- Associated consultants
- Technology service providers
- Professional advisers including accountants, auditors and legal advisers
- Government agencies where required by law.
As Enkindle Consulting operates through a collaborative partnership model, we may share limited personal information, such as your name, organisation, position title, email address and telephone number, with trusted project partners where they are involved in delivering consulting services, workshops, webinars or other activities on our behalf.
6. Marketing Communications
From time to time, we may send information about:
- Training opportunities
- Webinars and events
- Publications and resources
- Industry updates
- Consulting services
- New products and services
- Operational communications relating to projects, events or services you have requested may still be sent where necessary.
You may opt out of receiving marketing communications at any time by selecting the unsubscribe option in our emails or by contacting us directly.
7. Website, Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.
Information collected may include:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source.
We may use third-party analytics services, such as Google Analytics, to help us understand website performance. Most web browsers allow cookies to be disabled through browser settings, although this may affect website functionality.
8. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures include:
- Secure cloud-based systems
- Password protection and multi-factor authentication where appropriate
- Restricted staff access
- Secure document storage
- Staff and partner confidentiality obligations
- Regular review of security practices.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Access and Correction
You may request access to the personal information we hold about you and request corrections where information is inaccurate, incomplete or out of date. To request access or correction, please contact us using the details below. We may need to verify your identity before processing your request.
10. Overseas Disclosure
Enkindle uses reputable cloud-based business systems to deliver its services. Some of these providers may store or process personal information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure service providers maintain appropriate privacy and security protections.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and meet record-keeping requirements.
When personal information is no longer required, we take reasonable steps to securely archive, destroy or de-identify it.
12. Privacy Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us. We will investigate your complaint and endeavour to respond within a reasonable timeframe.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or business practices. The current version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or wish to:
- Access your personal information
- Update your personal information
- Make a privacy complaint
- Unsubscribe from marketing communications