Practical workshops built for the realities of home and aged care.
Enkindles aged care workshops give leaders practical tools they can put to work straight away. We can tailor each workshop to your Leadership, Board or Operational team’s goals. Run them online if your team is spread across locations, or face to face if you’d rather get everyone in a room.
Our workshops are practical and hands-on. We combine current home and aged care requirements with real sector experience, practical tools and facilitated activities that help your team turn what they learn into action.
Contact us to discuss your needs and how we can tailor a workshop for your team or request a quote [email protected]
On-Demand Workshops
Home Care Programs (SaH & CHSP) Workshops
See details below
Implementation plan for newly approved Support at Home providers
A workshop for newly registered Support at Home providers to unpack the detail of the program and build their implementation plan. We assist attendees to understand the operating requirements of the new program and prepare a detailed action plan for what needs to be established to get their organisation ready to deliver services.
We will include:
- A comprehensive checklist for newly approved Support at Home providers
- An implementation plan template
- A copy of the presentation slide deck
Mode: Face to face or virtual
Implementation plan for newly approved Commonwealth Home Support Programme (CHSP) providers
A workshop for newly approved CHSP providers to unpack the detail of the program and build their implementation plan. We assist attendees to understand the operating requirements of CHSP and prepare a detailed action plan for what needs to be established to get their organisation ready to deliver services.
We will include:
- A comprehensive checklist for newly approved CHSP providers
- An implementation plan template
- A copy of the presentation slide deck
Mode: Face to face or virtual
Getting your pricing right: Common Price, Current Price and compliance
A workshop for Support at Home providers to build a clear, compliant approach to how they undertake their pricing and pricing changes. We unpack Common Prices and Current Prices, associated provider pricing, directly sourced services and the 10% rule, helping your team make pricing decisions that support both compliance and financial sustainability.
We will cover:
- The difference between Common Prices and Current Prices, and when each applies
- Calculating, reporting and publishing Common Prices, including Service Agreement requirements
- Pricing associated provider services, including workforce shortages and supplier fee increases
- Participant requested suppliers and documenting agreement
- Directly sourced services, the 10% rule and building internal pricing principles
Mode: Face to face or virtual
Financial sustainability: a defensive strategy for SaH providers
A workshop for Support at Home providers to pressure-test their financial sustainability. We work through a defensive strategy checklist covering budget accuracy, product offerings, workforce ratios and overheads, so providers can identify where margin is being lost and build an action plan to protect viability.
We will cover:
- Individual budget accuracy and optimisation, and product offerings that support client goals
- Care Partner ratios, claimable hours and workforce affordability
- Charging correctly for items at cost, self-managed items and associate provider pricing
- Reconciliation processes, price monitoring and longer term workforce planning
- Overheads and efficiencies, including where processes can be streamlined
Mode: Face to face or virtual
Contact us to discuss your needs and how we can tailor a workshop for your team or request a quote [email protected]
Governance, Risk and Compliance Workshops
See details below
Aged Care Governance: Understanding Your Regulatory Requirements
An informative workshop that steps through the regulatory requirements for Boards of Directors and Governing Bodies under the Aged Care Act, helping members understand their responsibilities, key compliance requirements and what good governance looks like in practice.
We will include:
- A comprehensive checklist of regulatory requirements for governing bodies
- A copy of the presentation slide deck
Mode: Face to face or virtual
Better governance: Building an Effective Aged Care Governing Body
A workshop for governing body members, Board Chairs, Company Secretaries and executives looking to strengthen how their governing body operates. We explore what effective aged care governance looks like in practice, including governing body composition and capability, meeting structures, reporting frameworks, committee arrangements, induction and ongoing training.
We will cover:
- Governing body requirements under the Aged Care Act 2024 and the Strengthened Aged Care Quality Standards
- Statutory duties, suitability requirements and the role of responsible persons
- Board capability, composition and skills requirements
- Standard governing body agendas, meeting structures and reporting frameworks
- Annual governance calendars, training requirements and board induction
Mode: Face to face or virtual
Strengthening Risk Management & Oversight in Aged Care
A practical workshop for governing body members, Board Chairs, Company Secretaries, Responsible Persons and CEOs of CHSP and Support at Home providers on strengthening risk oversight and risk management systems under the Aged Care Act 2024.
We will cover:
- The role of governing bodies in risk management, and requirements under the Aged Care Act 2024
- Components of an effective risk management framework and risk appetite statement
- Strategic, operational, clinical, financial and compliance risks
- Risk registers, risk reporting and monitoring controls
- Assurance activities, escalation and the role of audit, quality and risk committees
Mode: Face to face or virtual
Contact us to discuss your needs and how we can tailor a workshop for your team or request a quote [email protected]
Workforce and Leadership Workshops
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Building Your Home Care Recruitment Plan
A workshop focused on strategies to support Helping home care providers strengthen how they attract and recruit workers. We explore employer branding, recruitment marketing, target candidate markets and recruitment planning, helping providers build a more focused approach to attracting the workforce they need.
We will include:
- Recruitment planning and candidate persona template
- A copy of the presentation slide deck
Engaging & Retaining Your Home Care Workforce.
A workshop to help give employees or voA workshop to explore strategies to engage and retain your home care workforce, including the connection between employee experience and retention, and the role leaders play in creating a workplace where people feel supported, valued and able to grow.
We will include:
- A detailed supervision and support checklist
- A copy of the presentation slide deck
Developing Your Workforce Plan
A workshop where we work through the practical steps involved in developing an employee or volunteer journey map. We proviHelping home care providers develop a workforce plan aligned with their organisational goals and future direction. We work through current and future workforce needs, priorities and challenges, and translate these into a documented workforce plan with clear actions.
We will include:
- A guide and template to document your workforce plan
- A copy of the presentation slide deck
Creating a Voice of the Employee Program
Helping managers and leaders strengthen how they listen to and gather feedback from their workforce, including employees and volunteers. We explore different ways to collect meaningful feedback, understand workforce experience and use the insights to inform improvements.
We will include:
- A checklist for creating your voice of the employee program
- Fact sheets on focus groups and pulse survey best practice
- A framework for creating your voice of the employee program
- A copy of the presentation slide deck
How to Develop an Employee Experience Journey Map
A practical online workshop helping providers understand and improve the employee and volunteer experience to support workforce retention. We work through the steps to develop a workforce journey map, identify the moments that matter and key pain points, and use these insights to improve the experience of your workforce.
We will include:
- A checklist for creating your Employee Experience Journey Map project
- A template for organising your insights into themes
- An Employee Experience Journey Map template for finalising and publishing your insights
- A copy of the presentation slide deck
Contact us to discuss your needs and how we can tailor a workshop for your team or request a quote [email protected]
Compliance, Registration and Audit Readiness Workshop
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Aged Care Act self-assessment
A hands-on workshop that steps through the neA hands-on workshop stepping through a self-assessment of your organisation’s compliance with the new Aged Care Act 2024 and Aged Care Rules. Attendees work through each requirement against their current practices, identifying gaps and building a detailed action plan for what needs to be implemented or improved.
We will include:
- A comprehensive self-assessment checklist against the new Aged Care Act 2024 and Aged Care Rules
- An action plan template
- A copy of the presentation slide deck
Mode: Face to face or virtual
Registration renewal readiness
A practical workshop to help CHSP and Support at Home providers prepare for registration renewal. We step through the renewal framework and application process, share insights from provider experiences, and work with your team to understand what needs to be in place and build a registration renewal readiness action plan for your organisation.
We will cover:
- The renewal framework: suitability, capability, capacity, financial viability and compliance history
- The renewal application process, timelines, fees and the REN-001 base form
- What commitment, capability and capacity need to look like in a response, through a group activity (REN-005 to REN-009)
- Building a renewal readiness plan each provider takes home for their organisation
Mode: Face to face or virtual
Registration renewal and audit readiness (Categories 4 and 5)
A workshop inclusive of registration renewal and audit for those registered in Categories 4 and 5 providers prepare for registration renewal and audit. We step through the renewal framework and application process, explore audit readiness and insights from provider experiences, and work with your team to understand what needs to be in place and build a registration renewal and audit readiness action plan for your organisation.
We will cover:
- The renewal framework: suitability, capability, capacity, financial viability and compliance history
- The renewal application process, timelines, fees and the REN-001 base form
- What commitment, capability and capacity need to look like in a response, through a group activity (REN-005 to REN-009)
- Audit readiness for Category 4 and 5 providers, including provider experiences so far
- Building a renewal readiness plan each provider takes home for their organisation
Mode: Face to face or virtual
Contact us to discuss your needs and how we can tailor a workshop for your team or request a quote [email protected]
Client Experience Workshops
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How to develop a Client Experience Journey Map
Helping providers understand and improve the client experience through journey mapping. We work through the steps to map the client journey, identify the moments that matter and key pain points, and use these insights to identify opportunities to improve the client experience.
We will include:
- A checklist for creating your Customer Experience Journey Map project
- A template for organising your insights into themes
- A home care Customer Experience Journey Map template for finalising and publishing your insights
- A copy of the presentation slide deck
Mode: Face to face (3 hours)
Building a voice of the customer program
Assisting home care providers strengthen how they proactively seek, listen to and learn from client feedback. We explore how to build a Voice of the Customer program that uses different feedback methods to better understand the client experience, identify opportunities for improvement and turn feedback into action.
We will include:
- A voice of the customer framework template for home care services
- A fact sheet on pulse survey and focus group best practice
- A checklist for implementing your Voice of the Customer framework
- A copy of the presentation slide deck
Mode: Face to face or virtual (3 hours)
Contact us to discuss your needs and how we can tailor a workshop for your team or request a quote [email protected]
Strategy, Growth and Change Workshops
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Steps to develop your home care growth strategy
Helping home care providers develop a clear strategy for sustainable growth. We explore current trends and emerging models in home and community care, alongside your organisation’s growth ambitions, opportunities and priorities, to identify where and how you want to grow.
We will include:
- A copy of the presentation slide deck
- Growth strategy planning tools
Mode: Face to face or virtual
Developing Your Strategic PlanPlanning for reform success
Helping boards and leadership teams develop a clear strategic direction for their organisation. We facilitate the strategic planning process, exploring your operating environment, organisational priorities and future direction, and work with your team to translate these into clear strategic priorities and a documented plan.
We will include:
- Strategic planning tools and templates
- A documented record of the workshop discussions, activities, decisions and agreed strategic priorities
Mode: Face to face or virtual
Developing a Change & Communication Plan
A workshop aimed at helping organisations plan for and implement major change. We work through the people and stakeholder impacts of the change, how different groups need to be engaged and communicated with, and the actions required to support effective implementation.
We will include:
- A change and communication plan template
- A copy of the presentation slide deck
Contact us to discuss your needs and how we can tailor a workshop for your team or request a quote [email protected]
Our Speakers
Aged Care Strategists
Jennene has nearly 30 years’ experience across health, aged and community care. She spent over 20 years as CEO of Feros Care, growing it from a small Byron Bay charity of 65 clients to a national enterprise serving over 60,000 clients a year. Now Founding Director of Enkindle Consulting and Founder of Support at Home HQ, she works with government, peak bodies and providers, including rural, remote and First Nations organisations, to navigate reform and strengthen capability.
Workforce and Aged Care Strategist
Tash has more than 15 years’ experience across aged care, disability and community care, bringing an earlier background in commercial banking to her work with the sector. As Founding Director of Enkindle Consulting, she works with boards, executives and operational teams across governance, compliance, strategy, workforce, change and client experience.
An experienced facilitator and trainer, Tash is skilled at translating complex aged care requirements into clear, practical information and facilitating discussions that help teams apply what they have learned to their own organisation. She has particular experience in home care and working with Aboriginal owned and controlled organisations and providers across rural, regional and remote Australia.
Client Feedback
What our clients say about our webinars:
Paraskevi Giameos
Doveria Pty Ltd
I loved the context of the topic within the changes in the industry. Very useful content!
Home Care Apps, Portals and Platforms
Peter Conaghan
, YellowBridge QLD
I really liked the amount of information shared and the ease of understanding the information.
The Webinar was perfectly aimed for both audience and time within the aged care industry. The information was relevant and timely and provided a great starting point to analyse our journey on reviewing our information system. It was very beneficial to us in starting our journey of looking at a new management system for our clients.
Home Care Apps, Portals and Platforms
Rebecca Tobin
Dhauwurd-Wurrung Elderly & Community Health Service Inc.
I liked this webinar because it clearly showed our status quo and where we are going in terms of the Aged Care programs. Very useful content!
Aged Care 101 – For new Aged Care Leaders
Clint Hall
, Southern Cross Care (WA) Inc.
The webinar was extremely helpful. Overall, clear delivery of the content.
Aged Care 101 – For new Aged Care Leaders
Sara Blunt
, Kalyra Communities
Stimulatingly ideas for future of home care and information regarding possible grants funding. The slide deck was well presented, and a great takeaway.
Home Care Re-imagined
Tanya Hendry
, IAWA Home Care
The content and the information provided in regards to upcoming changes were very insightful.
10 Strategies to Reform Success
Sara Blunt
, Kalyra Communities
Good summary of workforce reform and good links for further information and actions to take. Great to check we are not missing anything in the volume of information that comes to us.
The Reform Agenda – A Workforce Perspective