An honest, practical look at how your organisation performs today, and what it takes to transform tomorrow.
Good strategy only works if it’s grounded in an honest, evidence-based understanding of current operations. Our team’s experience leading service provision across home care and community services means we review your operations and hand you clear insights, areas for improvement and opportunities, with practical recommendations, priorities and a roadmap for transformation.
What we help with
Support at Home and CHSP Operational Reviews
An objective, in-depth review of how your organisation is delivering under the Support at Home program or CHSP, covering your service and workforce model, systems and financial viability, helping you streamline operations and operate more efficiently.
Client Journey Mapping and Client Experience Projects
Mapping the end-to-end experience of the people you support, from first contact through to ongoing care, to help you understand the key areas impacting your client experience. The goal: delight your clients, build your brand and lift your Net Promoter Score.
Associate Provider Management Support
Practical, hands-on support helping providers implement associate provider management, an area we’re increasingly asked to help with as associate providers face increased accountability and organisations need to implement a monitoring framework.
Risk Management Framework Reviews
A review and refresh of your existing risk management plan and framework, to meet your statutory duties and the Quality Standards through effective risk management. This can include helping establish a risk committee and workplans, and reviewing and updating your enterprise risk register, reflecting current reforms and operating conditions.
Outcome: A clear, evidence-based picture of how your organisation is actually operating, with a practical roadmap to streamline operations and improve efficiency.
Who this is for: Operations managers, quality managers, and executive teams wanting an independent, practical view of how their services are performing.
Talk to us about operational and service reviews
Looking for ongoing support and resources?
If you want affordable, ongoing access to practical advice and resources rather than a project engagement, Support at Home HQ may be a better fit.
