Our Aged Care workshops are designed with one thing in mind, to provide Aged Care leaders with all of the tools they need to succeed.
Our Aged Care workshops are tailored to meet the workshop goals of your Leadership, Board or Operational teams. They can be facilitated online (for geographically dispersed teams) or face to face. Make contact with Tash and Jennene, our Directors on [email protected] for any questions or to make a booking.
On-Demand Workshops
New Support at Home Workshops
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Developing an implementation plan for the new Support at Home Program
Workshop to unpack the details of the new Support at Home Program. Assisting attendees to understand the future state system and to prepare their detailed action plan on what needs to be implemented or improved to ensure their organisation’s transition to the new program.
We will include:
- A comprehensive checklist for the new Support at Home
- An implementation plan template
- A copy of the presentation slide deck
Mode: Face to Face or Virtual
Developing a change & communication plan for the new Support at Home Program
A key success factor in moving to the new Support at Home program is the change and communication strategy that accompanies the implementation plan. This workshop will assist attendees to develop their change and communication plan for all stakeholders.
We will include:
- A change and communication plan template
- A copy of the presentation slide deck
Mode: Face to Face or Virtual
Contact us now to enquiry at [email protected]
Better Governance Workshops
See details below
Meeting Regulatory Framework
A hands-on workshop that steps through the regulatory requirements for Board of Directors or Governing Bodies. Preparing their detailed action plan on what needs to be implemented or improved to ensure compliance and good governance.
We will include:
- A comprehensive checklist of regulatory requirements of governing bodies.
- A copy of the presentation slide deck.
Mode: Face to face or virtual
Strengthening Governance Processes
Six (6) hours of individual coaching to an organisation’s governing body to assist in strengthening their governance systems and processes.
We will include:
- 6 hours of coaching with the governing body, Secretary, Chair and /or CEO.
- Tools and templates (e.g. Board / Committee Charter, Risk Plans, Board Calendar, Risk and Quality report templates, and skills matrix).
Mode: Face to face or virtual
Contact us now to enquiry at [email protected]
Workforce Workshops
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Developing your workforce retention strategy
A workshop focused on strategies to support providers on how they can better engage and retain their workforce.
Understanding the important link between employee experience and retention, the role of leaders and managers in supporting their workforce and the importance of a culture that is inclusive and supports workers to develop and grow.
This will include practical activities to improve retention such as employee listening, employee training and development and supervision and support.
We will include:
- A detailed supervision and support checklist.
- A copy of the presentation slide deck.
Mode: Face to face
Voice of the employee: Gaining actionable employee insights to improve retention
A workshop to help give employees or volunteers a voice within the workplace by unpacking the practical steps involved in creating a Voice of the Employee program.
We will help aged care providers who do not have a listening program to understand how gaining actionable insights and feedback from their workforce can improve staff retention and grow their brand as an employer of choice.
We will include:
- A voice of the employee framework template.
- A fact sheet on workforce metrics.
- A checklist for implementing your Voice of the Employee framework.
- A copy of the full presentation slide deck.
Mode: Face to face or virtual
How to develop an employee journey map
A workshop where we work through the practical steps involved in developing an employee or volunteer journey map. We provide the tools and templates to help providers plan and undertake the activities needed to identify workforce pain points and opportunities. In the workshop, we also provide guidance on how to use the insights from the journey map to take action and improve the workforce experience.
We will include:
- A checklist for creating your Employee Experience Journey Map project.
- A template for organising your insights into themes.
- An Employee Experience Journey Map template for finalising and publishing your insights.
- A copy of the full presentation slide deck.
Mode: Face to Face (3 hours)
Growing your home care workforce
A practical workshop targeted at assisting CHSP and Home Care organisations create a successful workforce recruitment plan to address current and ongoing workforce shortages.
Unpacking different attraction and recruitment tactics to better plan their approach to recruitment. Tactics include employer branding, recruitment marketing, talent market targeting, and recruitment planning.
We will include:
- Recruitment planning and candidate persona template.
- A copy of the presentation slide deck.
Mode: Face to face
Developing your workforce strategy
This full-day workshop is aimed at helping aged care providers understand how to develop a workforce strategy for their organisation. We present strategies for consideration by aged care organisations before unpacking the key elements of documenting a workforce strategy and practical steps and templates for implementation.
We will include:
- A guide and template to document your workforce strategy.
- A copy of the presentation slide deck.
Mode: Face to face (6.5-7 hours)
Rethinking your rostering practices to improve workforce retention
Stepping providers through the elements of successful rostering of their home care workforce. We examine the critical success factors and challenge providers to re-think their rostering practices to improve both employee retention and client experience.
We work through workforce models, workforce planning, efficient rostering practices, and the functionality of a robust rostering ITC solution.
We will include:
- A copy of the presentation slide deck.
Mode: Face to face or virtual
Contact us now to enquiry at [email protected]
New Aged Care Act Workshop
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Developing an implementation plan – the new Aged Care Act
A hands-on workshop that steps through the new Aged Care Act and Regulatory Framework. Assisting attendees to prepare their detailed action plan on what needs to be implemented or improved to ensure their organisation’s compliance with the new Aged Care Act
We will include:
- A comprehensive checklist of regulatory requirements under the new Act.
- An implementation plan template.
- A copy of the presentation slide deck.
Mode: Face to face or virtual
Contact us now to enquiry at [email protected]
Client Experience Workshops
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How to develop a client journey
Working through the practical steps involved in developing a client journey map. Providing the tools to conduct insights interviews and workshops to identify the pain points, the moments that matter for your clients. To gain actionable improvements and innovations in your services.
We will also include:
- A checklist for creating your Customer Experience Journey Map project.
- A template for organisation your insights into themes.
- A home care Customer Experience Journey Map template for finalising and publishing your insights.
- A copy of the presentation slide deck.
Mode: Face to face (3 hours)
How to create a voice of the customer program
Assisting CHSP and Home Care Providers to move from a customer feedback program to a comprehensive voice of the customer program!
A practical framework to get you started so your organisation can always listen to your clients, with the goal of improving your customer experience and brand.
We will also include:
- A voice of the customer framework template for home care services.
- A fact sheet on pulse survey and focus group best practices.
- A checklist for implementing your Voice of the Customer framework.
- A copy of the presentation slide deck.
Mode: Face to face or virtual (3 hours)
Contact us now to enquiry at [email protected]
Strategy and Planning Workshops
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Building project management skills
A workshop to assist CHSP providers to embed Project & Change management strategies within their Reform Implementation. Including practical guidance in developing Plans on a Page.
We will also include:
- A copy of the presentation slide deck.
- Project plan and governance templates.
Mode: Face to face or virtual (3 hours)
Planning for reform success
A workshop that steps providers through the development of a roadmap of projects and initiatives for transformation and reform success.
We will also include:
- A copy of the presentation slide deck.
- Reform roadmap templates and tools.
Mode: Face to face (full day) or Virtual (2 half-day sessions)
Steps to growing your organisation
A workshop that steps out how to develop your growth and transformation strategy.
Enkindle will share the latest trends and models in home and community care and step you through developing a strategy.
We will also include:
- A copy of the presentation slide deck.
- Growth strategy planning tools.
Mode: Face to face or virtual (3 hours)
Contact us now to enquiry at [email protected]
Our Speakers
Aged Care Strategists
Previously holding the CEO and Executive Director positions at Feros Care for 20 years, Jennene grew the business from a $3m annual turnover to a $100m enterprise. Now, she is the Founding Partner and Director of Enkindle Consulting, which exists to support Government, Peaks and Aged Care Providers through the next 5 years of reform to create a world-class Aged Care System.
Workforce and Aged Care Strategist
Tash brings her energy and passion for employee and consumer experience to the forefront. Over the past 10 years, she has led the design, build and implementation of several successful strategic workforce, leadership, culture, service deployment, product, design and business improvement projects within the aged care and disability industry.
Client Feedback
What our clients say about our webinars:
Paraskevi Giameos
Doveria Pty Ltd
I loved the context of the topic within the changes in the industry. Very useful content!Home Care Apps, Portals and Platforms
Peter Conaghan
, YellowBridge QLD
I really liked the amount of information shared and the ease of understanding the information. The Webinar was perfectly aimed for both audience and time within the aged care industry. The information was relevant and timely and provided a great starting point to analyse our journey on reviewing our information system. It was very beneficial to us in starting our journey of looking at a new management system for our clients.Home Care Apps, Portals and Platforms
Rebecca Tobin
Dhauwurd-Wurrung Elderly & Community Health Service Inc.
I liked this webinar because it clearly showed our status quo and where we are going in terms of the Aged Care programs. Very useful content!Aged Care 101 – For new Aged Care Leaders
Clint Hall
, Southern Cross Care (WA) Inc.
The webinar was extremely helpful. Overall, clear delivery of the content.Aged Care 101 – For new Aged Care Leaders
Sara Blunt
, Kalyra Communities
Stimulatingly ideas for future of home care and information regarding possible grants funding. The slide deck was well presented, and a great takeaway.Home Care Re-imagined
Tanya Hendry
, IAWA Home Care
The content and the information provided in regards to upcoming changes were very insightful.10 Strategies to Reform Success
Sara Blunt
, Kalyra Communities
Good summary of workforce reform and good links for further information and actions to take. Great to check we are not missing anything in the volume of information that comes to us.The Reform Agenda – A Workforce Perspective