ITC Toolkit: A Practical Guide to Implementing a Home Care Client Management System (CMS)

We are pleased to present the ITC Toolkit: A Practical Guide to Implementing a home care
Client Management System (CMS).  The toolkit we believe, will be an important resource to enable CHSP providers to better understand each step of the CMS selection and implementation process, helping to avoid common pitfalls when purchasing and setting up a new CMS.

*This toolkit is for download by providers of the Commonwealth Home Support Programme (CHSP) only

Enkindle Consulting and Three Digital used our IT capability, together with our 25 years in the aged care industry to develop this toolkit. A guide to walk you through each step of the home care CMS selection and implementation process, to help providers avoid common pitfalls and to deliver benefits.

The development of this kit has been funded by our partners from Sector Support and Development:

The below video provides a brief description of each step we recommend to successfully navigate your organisation’s CMS journey, from customer journey mapping to requirements gathering, selection and implementation.

If you are having problems downloading the publication please email us at and we would be happy to share this with you.